GENERAL INFORMATION

• What time is check-in and check-out?
  Check-in is available from 3:00 PM, while check-out must be completed by 11:00 AM.
• What are the reception hours?
  The reception desk operates 24 hours a day, 7 days a week, to ensure continuous assistance for guests.
• Which languages are spoken at reception?
  The reception staff speaks Italian and English. Some team members also speak French, German, and Spanish.
• Where is the hotel located and how can it be reached?
  The hotel is located in Casamicciola Terme and is easily accessible by car or taxi from the main arrival points, such as ports and airports. Upon request, we also offer private transfer services from Naples Airport or the Naples train station.
• Is parking available on site?
  Yes, the hotel offers unguarded parking available to guests.
• Is the property equipped with elevators?
  Yes, the property is equipped with four elevators available to guests.
• What accessibility features does the hotel offer?
  Some areas of the hotel, such as the restaurant, the main bar, and the Spa, are accessible to guests with reduced mobility. However, the rooms and bathrooms are not suitable for guests with disabilities.
• Does the hotel offer Wi-Fi?
  Yes, the hotel provides free Wi-Fi throughout the entire property.
• Are pets allowed?
  Yes, small pets are welcome. However, they are not allowed in common areas such as the restaurant, bar, Spa, and swimming pools.
• Is there a luggage storage service?
  Yes, the hotel offers a free luggage storage service for guests, available both before check-in and after check-out.
• What amenities are provided in the rooms?
  Rooms are equipped with the following comforts:
  – Private bathroom
  – Balcony or window with a view
  – Air conditioning
  – Free Wi-Fi connection
  – TV
  – Minibar
  – Safe
  – Courtesy set
• Is a city tax applied?
  City tax, payable on site: €4.00 per person per night, for a maximum of 7 consecutive nights (children aged 0 to 17 are exempt).
• Which credit cards are accepted?
  The hotel accepts major credit cards, including Visa, Mastercard, and American Express.

CHECK-IN / CHECK-OUT

• How does check-in work at the hotel?
  Check-in takes place directly at the reception upon arrival. Our staff will welcome guests, verify documents, and provide all useful information for the stay.
• Is early check-in available?
  Yes, online check-in is available prior to arrival, allowing for faster procedures upon arrival at the hotel. However, for security and regulatory compliance, a valid ID must still be presented at reception. It is also possible to request an early check-in (access to the room before 3:00 PM) by contacting the reception in advance. Confirmation depends on availability and may involve additional charges, which will be communicated at the time of the request.
• Is late check-out available?
  Yes, a late check-out may be requested. Availability depends on room occupancy and the desired time, and if confirmed, may involve a variable supplement.
• What are the reception hours?
  The reception desk operates 24 hours a day, 7 days a week, ensuring continuous assistance for guests.

PROPERTY / SERVICES

• Is there a shuttle service to and from the hotel?
  Yes, the hotel offers a complimentary shuttle service to and from the beach or the centers of Casamicciola and Lacco Ameno, available from 9:30 AM to 1:00 PM and from 4:00 PM to 9:00 PM, for a maximum of 8 passengers per trip. The service is not available for arrivals and departures from the ports.
• Is there an electric car charging service?
  No, at present the property does not offer electric vehicle charging. Can children stay at the hotel? Yes, children are welcome. They may use the outdoor swimming pool, while access to the Spa and the indoor thermal pool is reserved for adults. A babysitting service is also available upon request, for an additional fee.
• Does the hotel have a private beach or beach club?
  No, the hotel does not have a private beach or beach club, but offers a complimentary shuttle service to nearby beaches.
• Do you provide beach towels?
  Yes, the hotel provides beach towels.
• Is there a laundry, ironing, or dry-cleaning service?
  Yes, laundry and ironing services are available on site. Dry-cleaning service requires approximately 24 hours.
• Are connecting rooms available for families or groups?
  Yes, we offer connecting rooms suitable for families or groups, linking Premier and Superior room categories.
• Is an evening turndown service available?
  Yes, turndown service is always performed starting at 6:00 PM. Guests may communicate a preferred time to accommodate specific needs.

BEACHES

• Baia di San Montano
  Baia di San Montano is a corner of absolute tranquility, a peaceful refuge located just a short distance from Lacco Ameno. Here, turquoise waters and fine sand create the perfect atmosphere for those seeking rest and serenity. Within this enchanting bay also lies the Negombo Thermal Park, one of the island’s most renowned wellness centers, offering a unique experience of relaxation and body care immersed in nature. A convenient complimentary shuttle service is available from the resort for easy and quick access to the beach.
  San Francesco Beach
  San Francesco Beach is located a short distance from the port of Forio and is easily accessible by car or public transportation. For those seeking added convenience, an organized transfer can be requested directly from the resort. The beach is framed by the evocative Punta Caruso promontory, an ideal destination for those looking for a quiet retreat among the rocks. With its fine sand, the beach is fully equipped with amenities such as umbrellas and sun loungers, making it an ideal place for a day of relaxation. You can also enjoy a light lunch at one of the seaside restaurants dotting the coast, for a complete experience of pleasure and well-being.
  Cava dell’Isola Beach
  Cava dell’Isola Beach, completely free-access, is located in the municipality of Forio, near the Citara Bay and the Scogli Innamorati. It is easily reachable by bus or car, though the final 250 meters require a short walk along a small hillside descending toward the sea. Characterized by coarse gray sand, the beach is nestled between two tuff rock promontories. Its seabed rises quickly, creating a dynamic and enveloping sea environment. This beach is especially popular with a younger crowd, drawn to the perfect blend of rolling waves and sunbeams reflecting on the water. Bars and restaurants overlooking the shore offer impeccable refreshment services, inviting you to take a break and savor fresh, flavorful dishes.
  Baia di Sorgeto
  Sorgeto is a cove, a corner of Ischia where nature offers a truly unique experience: an open-air thermal park. Here, thermal waters mingle with mineral vapors, bubbling hot springs, and natural saunas, creating an atmosphere ideal for relaxation and well-being. Accessible both by sea and via a steep staircase descending from the picturesque village of Panza, Sorgeto features waters with temperatures ranging between 95°F and 99°F, depending on the tides. The contrast between the warmth of the water and the cool air, combined with spectacular sunset views, makes this place a perfect refuge for renewal and surrendering to relaxation. The true magic of Sorgeto, however, reveals itself at night: bathing under the stars in its warm waters becomes an unforgettable experience, especially during the cooler months. Thanks to the island’s mild climate, a rejuvenating dip can be enjoyed even in winter, immersed in a truly special atmosphere.
  Maronti Beach
  Surrounded by imposing hills with steep cliffs overlooking the sea, Maronti Beach is one of Ischia’s natural wonders. Its gray, granular sand stretches for nearly two miles, framed by evocative rocky inlets known as cave, which conceal ancient thermal springs, including the famous Cava Scura. This stunning beach extends between the municipalities of Serrara Fontana and Barano and is easily reached via a panoramic road descending from the town of Barano, offering one of the island’s most breathtaking views. Alternatively, access is possible from the picturesque harbor of Sant’Angelo, where characteristic water taxis await for a unique crossing. Numerous beach clubs line the shore, offering a wide range of services, making Maronti Beach the ideal place to spend a day devoted to relaxation and natural beauty.

ROOMS

• Are cribs and children’s beds available?
  Yes, the hotel provides cribs and children’s beds. Cribs are free of charge up to 2 years of age, while children’s beds involve an additional cost.
• Do you have accessible rooms?
  No, the hotel does not offer rooms accessible to guests with reduced mobility.

BREAKFAST

• Is breakfast included?
  Yes, the buffet breakfast is included in the room rate.
• What time is breakfast served?
  Breakfast is served from 7:30 AM to 10:30 AM.
• Where is breakfast served?
  Breakfast is served at the Gli Ulivi restaurant.
• What type of breakfast is offered?
  A buffet breakfast is served, featuring a selection of sweet and savory items, including hot beverages, juices, fresh fruit, pastries, bread, cheeses, cured meats, and special-diet options available upon request.
• Are there options for guests with celiac disease, as well as vegetarian and vegan options?
  Yes, breakfast and restaurant meals include options for guests with celiac disease, as well as vegetarian and vegan choices.

DINING

• Is there a restaurant at the hotel?
  Yes, the hotel features an in-house restaurant, Gli Ulivi, offering signature dishes from Ischian and Campanian culinary traditions. It is open for breakfast and dinner and boasts a spacious terrace nestled among centuries-old olive trees.
• Are there options for guests with celiac disease, as well as vegetarian and vegan options?
  Yes, in addition to our generous buffet featuring artisanal leavened goods, baked products, bread, fresh fruit, a selection of cheeses and cured meats, smoothies, and cold-pressed juices, we offer healthy options and 100% vegan proposals. Many of our sweet and savory preparations are naturally gluten-free and lactose-free, made with high-quality ingredients, carefully selected flours, and natural sweeteners. Upon request, our team is delighted to prepare personalized alternatives tailored to guests’ dietary needs.
• Is there a bar at the hotel?
  Yes, the hotel has both an indoor and an outdoor bar, where guests can enjoy hot and cold beverages, cocktails, and snacks throughout the day.
• Is in-room breakfast available?
  Yes, room service for breakfast can be requested.

SPA / POOLS / FITNESS

• Is there a Spa or wellness center at the hotel?
  Yes, the hotel features a Spa and wellness center with an indoor thermal pool heated to 90°F with hydromassage, a Roman path with sauna and steam bath, tepidarium, frigidarium, and a fitness room. Spa access is included in the room rate.
• What are the Spa and wellness center hours?
  The Spa and wellness center are open daily from 9:00 AM to 8:00 PM.
• Do you provide a Spa kit?
  Yes, the Spa and wellness center provide a complete kit including a bathrobe, slippers, and towel, included in the room rate.
• Is there a swimming pool at the hotel?
  Yes, the hotel has two swimming pools: an indoor thermal pool heated to 90°F with hydromassage, and an outdoor rooftop pool with solarium, sun loungers, and towels provided.
• What are the pool hours?
  The pools are accessible daily from 9:00 AM to 8:00 PM.
• Do you provide pool towels?
  Yes, the hotel provides pool towels for guests.
• Is there a gym at the hotel?
  Yes, the hotel offers a fitness room included with Spa access, available to all guests.
• What are the gym hours?
  The gym is open daily from 9:00 AM to 8:00 PM, with access included for hotel guests. Upon request, it may also be used outside regular hours by completing a specific form at the reception desk.

ACTIVITIES / EXPERIENCES / EVENTS

• Does the hotel offer concierge services?
  Yes, the hotel provides a concierge service to assist guests with reservations, excursions, transfers, and tourist information throughout their stay.
• Do you organize tours and excursions nearby?
  Yes, the hotel organizes tours and excursions in the surrounding area, including guided visits, cultural activities, and nature trails. The service is available through our staff or concierge, who will provide all necessary information and assist with bookings.
• Is it possible to organize weddings or private events?
  Yes, the hotel offers the possibility of organizing weddings and private events, customizing every detail according to guests’ needs. Our staff will be available to support the planning and management of the event.

PAYMENTS AND CANCELLATIONS

• What are the cancellation policies?
  The cancellation terms are as follows:
  – Up to 8 days before arrival: free cancellation
  – From 7 to 4 days before arrival: penalty equal to 50% of the total stay
  – From 3 days to the day of arrival, no-show, or early departure: penalty equal to 100% of the total stay
  Alternatively, a non-refundable rate may be booked, which guarantees immediate confirmation of the reservation but does not allow refunds in case of cancellation.

ACTIVITIES

Activities within Manzi Hotel & Spa:
Watercolor Masterclass
The inspiring nature of Botania Relais & Spa will awaken your artistic talents, guiding you in the creation of beautiful watercolor artworks. The classes are designed to let creativity flow and to craft unique pieces to treasure as a personalized keepsake.
Ceramics Masterclass
A course designed for those who wish to rediscover the pleasure of creating with their own hands. During the workshop, participants will learn local ceramic painting techniques, exploring shapes, colors, and styles, from classic to contemporary.

Near Manzi Hotel & Spa:
– Negombo Thermal Park, with its numerous thermal pools and private beach
– Poseidon Gardens, a park featuring 20 thermal pools of varying temperatures set on sunny terraces in the Citara area
– La Mortella Gardens, a subtropical and Mediterranean botanical garden, hosting classical music concerts on weekends
– Pithecusae Archaeological Museum, retracing the history of Ischia within the historic Villa Arbusto

Must-do activities on the island:
– Island tour by Ape Car Aboard the iconic Calessinno, the most common means of transportation on the island in the 1960s, and accompanied by an expert local guide, you will discover the island’s archaeology, geology, and traditions during a four-hour tour.
– Visit to the Aragonese Castle
– Private boat tours aboard Aprea gozzos and private motorboats
– Local wine tastings with visits to wineries and vineyards
– Hiking with local environmental guides along the island’s trails, up to the summit of Mount Epomeo (2,589 ft above sea level) and along other scenic routes